What makes PointClickCare consumers various? Ours aren’t just satisfied consumers; they are true supporters of our goal. Our clients are devoted to the same points we are, progressing elderly care. PointClickCare is grateful to have clients like Melissa Draper, who is not only a full time Supervisor of Professional Informatics at Heritage Workflow Team, LLC, situated in Illinois, however who is likewise well on her way to accomplishing her doctorate to additional breakthrough her skills as well as experience. We just recently took a seat with Melissa to hear about her journey with PointClickCare throughout the years and also why she still loves every little thing concerning PointClickCare. pointclickcarecna
Greater than a remedy
Melissa has actually remained in medical care for greater than 14 years currently as well as because time, she has actually seen her share of devices, solutions, as well as service providers. She has actually experienced the successes as well as downfalls of all of them, which is why she thinks PointClickCare is unique. “I’ve had a great deal of success making use of PointClickCare options over the years, as well as I have actually likewise had a lot of positive responses too. What makes PointClickCare unique is their readiness to truly pay attention to their clients, regardless of just how big or small. If something isn’t working for you, they wish to know concerning it and they intend to carry out an option to make it much better. It feels like a greater than simply a supplier, it’s a partnership.” pointclickcarecna
She points out that whenever she has had the opportunity to fulfill our team members face to face, she is reminded of how easily the objective and also vision of the company filters down throughout the business via each individual. “Last time I was at top I was lucky sufficient to satisfy Nick Noel, and he showed me some incredible insights on the value of the client and also we even stayed in get in touch with on LinkedIn. To me, that just demonstrates how the group at PointClickCare are people similar to me, devoted to the exact same objective. Titles do not appear to be hierarchal; I indicate, we describe the founders as Mike as well as Dave, and I locate that to be an individual touch that you don’t get with various other companies. It’s that personable level that they have actually instilled throughout the organization that states, ‘we remain in this with each other’.”.
Interaction is crucial.
Open up communication with our customers is just one of the ways we continue to advance our solutions. Melissa pointed out that earlier this year they executed Nursing Advantage and also although they experienced some struggles initially, she informed us that it was the way that PointClickCare handled the concerns that really made a difference. “It returns to that personable level. The group at PointClickCare do not see you as an account, you are individuals who are collaborating. They intend to listen to the great, the bad, and the unsightly as well as they wish to deal with you. PointClickCare committed a lot of time and effort to making the solution work for us and although we experienced concerns at first, I still am a proponent of the product, I count on what it needs to provide and also as a nurse and also I see the advantages of it bringing your clients to life. It helps you to really recognize what you are doing as well as why you are doing it.”.
A knowledge seeker.
One of the most fascinating things we found out about Melissa throughout our conversation is exactly how she is currently functioning towards her PhD focusing on the Ideology of Human Services. She additionally pointed out that in her studies, she typically uses PointClickCare as an example and has used our products to contribute to a lot of her papers. “In a course I am taking today we are learning more about top quality administration and efficiency renovation, as well as one of the examples I raised in class just how PointClickCare remedies allow team to use and also veterinarian the evaluation.” She likewise claimed PointClickCare has actually played a big role in her research studies. “It’s what I know and also I simply think it is an impressive business so anytime I can promote it as a trendsetter in the sector, I will.”. pointclickcare cna login
Since her classes more than, Melissa is in the middle of composing her final argumentation on “Telemedicine in the Post-Acute: What the Barriers Are”. She claims it was between that and interoperability on the continuum, yet she wound up choosing telemedicine because it is extra common in treatment centers today. Melissa is wishing to finish her argumentation by now next year, as well as we can not wait up until she publishes her job as well as shares it with the globe.