There are several different NPS software download options on the market. Some are more comprehensive than others. The cost of the software can vary, but so do the features.
Delighted allows you to automate sending post-purchase NPS, 5-star, eNPS, and CSAT surveys via email, web link, POS, Kiosk, or SDK. It also offers advanced segmentation and customization.
Table of Contents
Features
The best NPS software downloads provide a wide variety of features. Some of the most important ones include self-serve customer experience survey tools, reporting platforms, and a robust analytics tool. These features are crucial for businesses implementing a strong Net Promoter Score program. Other essential features are scalability, integrations, and creating targeted surveys.
Choosing the right NPS software download can be challenging, especially for small business owners. Start by identifying your goals for the program and what you hope to accomplish. Next, please list potential NPS software providers and research their features. You can also ask other companies which NPS software they use to understand better what is out there.
A few examples of NPS software downloads include SurveyMonkey and Qualaroo. These tools allow you to customize NPS questions and add other question types, such as MCQ and radio buttons. They also provide a mobile app that allows you to collect feedback on the go. SurveyMonkey has over 100 NPS templates, so you can find one that fits your needs.
Other NPS software downloads include Delighted, which helps some of the world’s most prestigious brands gather actionable customer feedback. This solution allows you to build surveys in minutes and share them on any device. It also offers a variety of reports, including NPS, CSAT, and CES. It also includes a text analysis feature that can help uncover the “why” behind your NPS score.
Pricing
A customer-centric NPS program is a great way to improve the profitability of your business. By reducing customer churn, you’ll be able to increase retention rates and drive revenue growth. While NPS programs come with a price tag, the costs are dwarfed by their benefits to your company.
The first thing you should do when evaluating NPS software is determine your needs. To do this:
- Write down a list of features you want in an NPS tool.
- Compare these requirements with the features of other NPS software downloads.
- Narrow down your options by considering how many users you need and what NPS reports you want to see.
Another essential feature to consider when choosing an NPS software download is the ability to customize your surveys. Whether it’s including the name of a specific product or feature, using customers’ names in survey invitations, or requesting feedback in multiple languages, these customizations set the context and make your NPS surveys more likely to be completed and acted upon.
A good NPS survey should also enable you to contact your target audience via various distribution channels. Additionally, you want to combine your NPS survey with other technologies your business uses, such as the support desk or CRM. Closing the loop and acting on client input will be more straightforward.
Reliability
When looking for an NPS software download, finding one that can handle the volume of surveys your team will need to send is essential. Most companies limit survey volume by pricing tier, so check that it will work for your needs before buying.
The best NPS software download should also be easy to use and allow your team to collaborate on the feedback. Look for a tool that allows you to create custom, branded NPS surveys and forms and provide unlimited team members with email digests and intelligent Alerts. It should also allow you to publish compelling customer comments anywhere on your website with a simple widget.
Finally, the NPS software should provide you with tools to analyze and act on the feedback you receive. For example, it should allow you to identify detractors, understand why customers are promoting or not recommending your products, and see how your competitors stack up against you.
The NPS software downloads you choose should be easily integrated with your existing CRM or other business systems. It should have a robust tagging system that allows you to identify and take action on specific themes from responses. For example, you can use tagging to identify issues that need to be resolved, prioritize product improvements, or notify a support representative to reach out to a promoter.
Integrations
The market is filled with tools that help companies measure customer loyalty with the Net Promoter Score (NPS) survey. While most software tools allow you to ask the same question: “On a scale of 0 to 10, how likely are you to recommend this product?” they differ in other features and functionality. Choose the NPS software download that fits your company’s needs and goals.
For example, a comprehensive solution might include omnichannel support for gathering feedback. Some tools also provide a unified Voice of the Customer (VOC) platform that integrates with your existing CRM and help desk systems. This is important because a centralized system can increase your team’s efficiency by allowing them to act on feedback in real time.
Another feature you should look for in an NPS tool is the ability to customize your surveys and create engaging follow-up questions. This will help you improve your response rates and increase the quality of your results. You should also be able to track the progress of your program over time.
Some NPS software programs are designed to provide a simple dashboard that makes it easy to interpret the data and take action. This is particularly helpful if you seek ways to increase NPS in a specific demographic.
